Update 1/20/2026 at 3:37pm EST: We want to provide a clear summary update regarding the service degradation affecting the Seattle datacenter location.
The issue has been traced to damage on an upstream fiber network that provides connectivity into the Seattle datacenter area. While this infrastructure is outside of the building and outside of owned network, it directly impacts service performance for customers connected through this path.
Once the issue was identified, repair efforts began immediately. During the initial repair work, additional damage was discovered, which expanded the scope of the restoration and extended the overall timeline. Crews have been working through the night and remain actively on site. As of the latest update, crews are pulling new fiber as part of the repair process.
At this time, there is no confirmed estimated time of restoration (ETR), as work is still ongoing. As soon as a reliable update on timing becomes available, we will share it here promptly.
We understand how disruptive this has been and appreciate your patience. ISP is closely monitoring the situation and coordinating updates as work progresses, and we will continue to communicate until service is fully restored.
